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Yarence
Slow, Clunky, and Overpriced
Kraken promises reliability but delivers frustration. The platform feels outdated and clunky, with a user interface that’s anything but intuitive. Fees are higher than expected, and there’s little transparency around additional costs. Withdrawals are slow, and customer support is hit-or-miss, with responses taking too long to resolve issues. Despite its reputation, Kraken feels like a hassle rather than a reliable exchange.
Max
Okay but Slow Support
Kraken is known for its strong security, a wide range of cryptocurrencies, and advanced trading options, making it a solid choice for both beginners and experienced traders. It offers competitive fees and features like futures and margin trading, but customer support can be slow, especially during high-traffic periods. Some users have also reported withdrawal delays and account verification issues. The interface, while functional, can feel outdated compared to newer exchanges. Kraken is a secure and reliable exchange, but slow support and occasional delays may frustrate some users.
Lara
Secure Trading Platform
Kraken is a secure and versatile cryptocurrency exchange offering spot, futures, and margin trading. It supports numerous cryptocurrencies and has competitive fees, with discounts for high-volume traders. While beginner-friendly, it also caters to advanced users. Some users report slow customer support, but overall, Kraken is a reliable choice for traders.
Edward
Fraud
Kraken has been disappointing overall. The platform frequently experiences glitches and downtime, especially during high trading activity, making it difficult to execute trades. Security measures feel inadequate despite its reputation, and customer support was slow and unhelpful when I faced issues. Withdrawals were delayed, with high fees and no clear explanations. Kraken’s instability, poor support, and frustrating withdrawal process make it hard to recommend for anyone seeking a reliable trading experience.
Freddy
Not as Reliable as It Seems
Kraken is a well-known exchange with strong security and a decent selection of cryptocurrencies. However, the platform is plagued by slow customer support, frequent withdrawal delays, and unexpected account restrictions. The interface, while functional, can feel outdated and clunky compared to competitors. High fees for instant purchases and occasional technical issues further add to the frustration. While Kraken has its strengths, its reliability and support leave much to be desired. There are better options for a smoother trading experience.
Nexa
Not Worth the Hassle
Kraken may have a strong reputation, but my experience with the platform has been more frustrating than rewarding. While security is solid, that’s about the only real advantage. The user interface is overly complex and unintuitive, making it difficult for beginners to navigate. The mobile app is even worse—slow, clunky, and far less polished than competitors. Customer support is another major disappointment. Response times are painfully slow, especially during high-traffic periods, and getting a clear answer can feel like pulling teeth. On top of that, withdrawals can take longer than expected, which is frustrating when dealing with time-sensitive trades. For a platform that claims to be one of the best, Kraken falls short in too many areas. There are better, more user-friendly exchanges out there that don’t come with the same headaches.
Gwen
Frustrating Experience with Kraken
My experience with Kraken has been underwhelming. While it’s known for its strong security and range of cryptocurrencies, the platform has several issues that make it frustrating to use. For starters, the user interface is far too complicated, especially for newcomers, making navigation a hassle. Even the mobile app is clunky and lacks the smooth experience offered by other platforms. The delays in customer support are another major issue—during peak times, it can take forever to get any response, leaving you feeling ignored when you need help the most. Despite its solid reputation, Kraken’s usability issues and slow support make it hard to recommend, especially for users looking for a smoother, more efficient exchange experience.
Christopher Blake
Reliable But Has Few Downsides
I’ve had a mixed experience with Kraken. On the positive side, it’s a well-established platform with strong security measures, a decent range of cryptocurrencies, and advanced trading features for experienced users. I also appreciate its transparency and regulatory compliance, which inspire confidence. However, the platform has its downsides. The user interface can be overwhelming for beginners, and the mobile app feels clunky compared to competitors. I’ve also experienced occasional delays with customer support, especially during high-traffic periods. While Kraken is a reliable exchange with robust features, a more user-friendly design and improved support would make it much better.
About the company:
Address
San Francisco, California, United States
Website
https://www.kraken.com/
Telephone
NA
Support
https://support.kraken.com/